Support

Need a hand? Email us at support@post-purchase-survey.com and we’ll get back to you as soon as we can. Include your store’s myshopify.com address so we can help faster.

Set up your first survey

Install the App from the Shopify App Store and open it.
Pick a Recipe on the home page and click Install, or create a survey from scratch and add your questions. A recipe becomes a normal survey that you can edit.
Copy the survey’s Form ID. It starts with su. To show different surveys to different customers, create a Survey group instead and use its ID, which starts with sg.
In your Shopify admin, go to Settings → Checkout → Customize and switch to the Thank you page.
Add the Cool& - Post Purchase Survey block, paste the ID into Survey Form ID and save.

Skip questions based on an answer

Edit a question and add a rule under its logic, such as “if the answer is … go to …” another question or End of survey. Without a matching rule the survey continues with the next question. Open Flow to see all rules at once, and use the preview next to the editor to click through the survey.

Show a different survey per language or audience

Create the surveys first, then add a Survey group. Add each survey to the group with the conditions it’s for, such as a language, country, market, products or collections in the order, order total, discount code, first or returning customer, or customer tag. Shoppers see the first survey that matches, and the survey under Everyone else otherwise. Use the group’s ID in the Thank You page block.

Send answers to Klaviyo

Go to Settings in the App, tick Klaviyo Enabled and add your public and private API keys. Answers are saved to the customer’s Klaviyo profile when their email address is available.

Start a Shopify Flow workflow from a response

In Shopify Flow, create a workflow with the Survey response submitted trigger.
To run it for one survey only, add a condition: Form ID is equal to the Form ID on the survey’s Integrations tab.
Add your actions. Each answer is available under Response, and all of them as one text under Answers summary. The customer and the order are available as usual.

Sending is on by default and can be switched off per survey on its Integrations tab. Responses are only sent while a workflow that uses the trigger is turned on.

Export responses

Open a survey’s submissions and choose Download CSV. The export uses your current search filter.