Better surveys, better answers
Good and bad ways to ask your customers for feedback, with examples you can copy.
Shopify Flow templates for your post-purchase survey
Four ready-to-copy Shopify Flow workflows that tag customers, flag unhappy buyers and save answers on the order, the moment a survey is completed.
· 5 min read
Show the right survey to the right customers
Target your post-purchase survey by product, order, country or customer: seven common targeting mistakes, each with a bad and a better setup.
· 6 min read
How to avoid survey fatigue on your Thank You page
Eight common post-purchase survey mistakes that make customers stop answering, each with a bad and a better way to do it.
· 6 min read
“How did you hear about us?”: good and bad answer options
How to write the most popular post-purchase question so it gives you clean, honest attribution data instead of answers you can’t use.
· 5 min read
Post-purchase survey questions: good and bad examples
Leading questions, unbalanced scales, two questions in one: the wording mistakes that skew your survey results, with better examples to copy.
· 6 min read